Focusart Pty Ltd ("Focusart") is a family owned business and is based in Hawthorn, Melbourne, Australia.
Focusart is committed to complying with the National Privacy Principles contained in the Privacy Act 1988 (Cth). These Principles set out the minimum standards of how our organisation handles personal information. Personal information is information that can be used to identify an individual and includes such information as a person’s name, address, financial information or billing details. Personal information does not include information about a corporate entity such as a company or trust.
From time to time, we may be required to collect personal information about an individual in the course of conducting our business. We collect personal information to deliver the best possible service to our customers for the purpose of:
If all the information we request on our application or order forms is not provided, we may not be able to complete a customer’s order.
We most commonly collect personal information from customers in the processing of an order for goods. This personal information would generally comprise name, address, contact details, delivery address, and credit card details or other payment details.
We do not collect sensitive personal information. Sensitive personal information is personal information relating to ethnicity, religion, political or trade union membership, or criminal records.
Focusart uses "cookies" which are placed in the browser file of your computer. This allows us to provide password functions, improved functionality and a more personalised service.
Where possible, we collect personal information directly from the individual. This may occur upon the placing of an order for goods.
We will only use personal information for the purpose it has been collected.
We will NOT disclose any personal information to a third party without your written consent. only disclose personal information in limited circumstances including:
We will take all reasonable steps to ensure the protection of personal information. Electronic information is protected by various security measures and access to the information and databases is restricted to staff that need access to the information in order to perform their duties.
We will take all reasonable steps to ensure that personal information is accurate and kept up date. If at any time the personal information we have is incorrect or about to change, please contact us so that we may update our records.
Subject to the Privacy Act 1988 (Cth), an individual has the right to access their personal information. You may request access to your personal information by writing to, or contacting our Privacy Officer specified below.
Any person that has a complaint about the way their personal information is collected, used, disclosed, stored and administered may lodge a complaint with us. All complaints will be treated seriously and dealt with promptly.
To lodge a complaint please contact our Privacy Officer.
548 Burwood Road
Hawthorn VIC 3122
Telephone: 03 9818 7711
Fax: 03 9818 1677